Hakata Mizutaki Shiro: A Worry-Free Experience – Our Commitment to Allergy Accommodation

Hakata Mizutaki Shiro: Safety and Deliciousness for Everyone

Located in Minami-Kusatsu, Hakata Mizutaki Shiro has been favored by many customers. Our pride lies in our deeply flavorful Mizutaki, meticulously simmered over time, as well as our Minami-Kusatsu Yakitori, carefully grilled over Binchotan charcoal by skilled artisans, and a variety of chicken dishes featuring fresh Omi chicken. We offer a relaxing space with private rooms and a convenient Minami-Kusatsu circle counter for solo diners, catering to a wide range of occasions from Minami-Kusatsu ladies' nights to business entertaining.

However, we believe that food safety is paramount to fully enjoying delicious cuisine. In recent years, the number of customers with food allergies has increased, and some may hesitate to dine out. At Hakata Mizutaki Shiro, we are earnestly committed to allergy accommodation so that every single customer can enjoy their meal with peace of mind and from the bottom of their heart. This article will detail our initiatives to ensure our customers can safely enjoy our dishes.

We hope this information will be helpful for customers considering visiting or those who have already made reservations, contributing to a wonderful dining experience at Hakata Mizutaki Shiro.

For Customers with Allergy Concerns Dining at Hakata Mizutaki Shiro

We understand that many customers enjoy dining out but are concerned about allergies. Especially in specialty restaurants where various ingredients are combined, worries often arise regarding what ingredients are used and the extent of allergens present. Our signature Hakata Mizutaki Shiro, despite its simple appearance, combines multiple ingredients to draw out a rich umami flavor.

We strongly wish to avoid situations where customers, having made the effort to visit us, cannot fully enjoy their meal due to allergy concerns. We want you to relax to your heart's content, converse with loved ones, and fully savor the warm Hakata Mizutaki Shiro. For this, peace of mind between the customer and the restaurant is essential. To protect our customers' health and safety, and above all, to provide the best dining experience at Hakata Mizutaki Shiro, we implement various measures for allergy accommodation.

Please do not hesitate to consult us. We will listen to your concerns and do our utmost.

Peace of Mind Begins with Careful Communication with Our Customers

At Hakata Mizutaki Shiro, we believe that the first step in allergy accommodation is thorough communication with our customers. To ensure customer safety and provide an enjoyable meal, it is essential to first accurately understand our customers' allergy information. We build trust by interacting with customers at multiple stages, from before their visit until their departure.

The Importance of Prior Consultation During Reservation

When visiting our restaurant, informing us of your allergy information during the reservation stage is key to enabling the smoothest and safest response. By notifying us in advance, our kitchen staff can prepare with ample time.

• Specific Allergen Types: Please provide as much detail as possible about the 7 specified raw materials (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab), the 21 items equivalent to specified raw materials (abalone, squid, salmon roe, orange, cashew nuts, kiwi fruit, beef, walnuts, sesame, salmon, mackerel, soybeans, chicken, banana, pork, matsutake mushrooms, peaches, yam, apple, gelatin), and any other ingredients to which you may react.
• Severity of Symptoms: Informing us of the severity of your symptoms, from mild discomfort to severe anaphylaxis, allows us to provide more meticulous care.
• Desired Alternative Ingredients: If possible, please let us know your preferred alternative ingredients for those you cannot consume, as well as any cooking methods you wish to avoid. This will help us suggest options tailored to your preferences.

For example, if there are ingredients in the Hakata Mizutaki Shiro course menu that you absolutely wish to avoid, please consult us in advance. We will consider providing alternative ingredients or modifying cooking methods where possible. Especially for the Minami-Kusatsu Private Room Yakitori course, which features various cuts and seasonings, please let us know your preferences.

Reconfirmation and Detailed Interview Upon Arrival

Even if we have inquired about allergy information at the time of reservation, we will reconfirm it upon your arrival. This is an important process to ensure the accuracy of information transfer and to provide you with peace of mind.

• Staff Confirmation: When you are seated, your assigned staff member will reconfirm the presence and details of any allergies. Please verify if there are any changes from the information provided at the time of reservation, just in case.
• Coordination with the Chef: For complex allergies or those with multiple allergens, the chef in charge of cooking may, if necessary, personally visit your table to discuss your needs in detail. This allows for more precise information exchange and individualized responses tailored to your situation.
• Please Mention Even Minor Concerns: Whether it's a few ingredients I'm not fond of or something that tends to trigger a reaction depending on my physical condition, please don't hesitate to speak to our staff, no matter how minor. We strive to provide meticulous care to support your delicious experience.

By thoroughly implementing this two-stage communication, customers can enjoy their meal at Hakata Mizutaki Shiro with greater confidence.

Thorough Ingredient Management and Dedication to Cooking Processes

After grasping allergy information through careful communication with our customers, we utilize this information to provide safe dishes in the kitchen with thorough ingredient management and dedication to our cooking processes. In particular, the soup of Hakata Mizutaki Shiro, our signature dish, is its very essence, a concentrated flavor of chicken, and we pay meticulous attention to preventing allergen contamination during its preparation.

Detailed Information Sharing for All Ingredients

We thoroughly manage allergen information for all ingredients used at Hakata Mizutaki Shiro.

• Creation of Allergen List: We meticulously record and list allergen information provided by manufacturers for all purchased ingredients and seasonings. This list is shared so that everyone in the kitchen can check it at any time, and it is updated whenever new ingredients are introduced.
• Staff Training: Not only kitchen staff but also front-of-house staff who directly interact with customers receive regular training on the allergen information of key ingredients. This ensures we can answer customer questions quickly and accurately.
• Commitment to Omi Chicken: Omi chicken, the star of our chicken dishes, is sourced from reliable routes where the producers are known. We understand information about their breeding environment and feed, and we strive to eliminate allergenic factors as much as possible. This information management is crucial for maintaining the quality of Minami-Kusatsu chicken dishes.

Initiatives to Prevent Cross-Contamination

One of the biggest concerns for customers with allergies is cross-contamination, where allergenic ingredients unintentionally mix with other dishes. At Hakata Mizutaki Shiro, we implement specific measures to minimize this risk.

• Segregation of Cooking Utensils: When preparing allergy-friendly dishes, we thoroughly ensure the use of dedicated cooking utensils, separate from standard cutting boards, knives, and pots. After use, they are rigorously cleaned and disinfected in preparation for the next customer.
• Consideration of Cooking Order: Even when preparing multiple dishes simultaneously, we consider the cooking order for dishes containing allergens and those that do not, prioritizing allergen-free dishes or cooking them in a dedicated space.
• Attention During Plating: We exercise the utmost care when dishes are completed and plated. We avoid using shared tongs or spoons, instead using dedicated utensils for allergy-friendly dishes to prevent the transfer of components from other dishes. This is particularly crucial for Minami-Kusatsu Yakitori, where multiple types are often cooked simultaneously.
• Hakata Mizutaki Shiro Soup Management: For our core Hakata Mizutaki Shiro soup, when serving allergen-free customers, we carefully prepare it using only basic chicken bones and water, avoiding the addition of other seasonings or flavoring ingredients to allow for service free from specific allergens.

Flexible Menu Suggestions and Guidance on Alternative Ingredients

Allergy accommodation is not merely about omitting specific ingredients. Providing flexible menu suggestions to ensure customers feel delicious is also a vital initiative at Hakata Mizutaki Shiro.

• Ingredient Omission/Modification: Depending on the customer's allergen, we can omit specific ingredients from a dish or replace them with alternatives. For example, if a customer has an allergy to a particular vegetable in a popular Minami-Kusatsu ladies' night course, we can change that vegetable to another seasonal one.
• Alternative Dish Suggestions: If parts of a course menu cannot be changed, or upon customer request, we may suggest à la carte dishes separate from the course, or specially prepared dishes for allergy accommodation. This stems from our desire for customers not to give up on the taste of Hakata Mizutaki Shiro.
• Consideration for Seasonings: For seasonings, which are crucial for the flavor of our dishes, we will consider and propose as many alternatives as possible based on allergen information, such as using gluten-free seasonings instead of soy sauce.

Of course, it may be difficult to provide perfect alternatives for all ingredients and seasonings in every case, but we strive to offer the best possible options to ensure customer satisfaction.

Steps to Ensure a Worry-Free Experience at Hakata Mizutaki Shiro

Allergy accommodation at Hakata Mizutaki Shiro becomes more reliable and reassuring not only through our efforts as a restaurant but also through cooperation with our customers. We would appreciate your assistance with a few simple steps to ensure you have the best possible dining experience.

1. Please provide specific allergy information when making a reservation: When telling us your desired date, time, and number of guests, please inform us as thoroughly as possible about any food allergies you may have. This allows us to prepare in advance and ensure a smooth response. Especially for Minami-Kusatsu Private Room Yakitori reservations, allergy accommodation can be fully prepared along with the private room setup.
2. Please inform our staff again upon arrival, just in case: Even if you provided information during booking, please re-inform your assigned staff member about your allergies upon arrival. This final confirmation helps prevent any communication errors and allows you to enjoy your meal with greater peace of mind.
3. If you have any questions, please do not hesitate to ask our staff: Should you have any concerns about the contents of the dishes or the ingredients used, please feel free to ask our staff. We are here to answer your questions and alleviate any anxieties.
4. If you have special requests, please consult us early: For specific requests such as I absolutely want to avoid [ingredient] or Please do not use [seasoning], please consult us as early as possible. Preparation may require time.
5. In the unlikely event you feel unwell, please immediately notify a staff member: If you feel any change in your physical condition during your meal, please do not hesitate to call a nearby staff member immediately. We will respond promptly.

These steps are designed to build a trusting relationship between you and Hakata Mizutaki Shiro and to provide the best Hakata Mizutaki Shiro experience for all our customers. We ask for your understanding and cooperation. Customers using the Minami-Kusatsu Circle Counter are also welcome to speak to us freely.

Delivering Deliciousness to All Our Customers

Hakata Mizutaki Shiro exists for the smiles of each and every customer. Our wish is not only to provide delicious food but also to be a place where customers can feel at ease and truly enjoy their time.

The allergy accommodation initiatives we have introduced are a vital part of fulfilling that wish. We want you to enjoy the deeply flavorful soup of Hakata Mizutaki Shiro, our carefully grilled Minami-Kusatsu Yakitori, and our many Minami-Kusatsu chicken dishes made with fresh chicken, all without any allergy concerns. The lively private rooms for Minami-Kusatsu ladies' nights and the engaging conversations at the Minami-Kusatsu circle counter will become even richer with the assurance of delicious, safe food.

We are constantly striving for improvement, dedicating ourselves to enhancing customer safety and satisfaction. From ingredient selection to preparation and service, we pay meticulous attention to every process and genuinely listen to our customers' feedback to achieve even better service. Whether you have allergies or not, our entire staff sincerely looks forward to welcoming you to Hakata Mizutaki Shiro, hoping that the time you spend with us becomes an irreplaceable memory.

Please Visit Us with Peace of Mind

Please come to Hakata Mizutaki Shiro without any worries. We wish to be a place where customers can relax and savor the finest chicken dishes and warm hospitality. If you have any questions or concerns, please do not hesitate to contact us. We look forward to meeting you in Minami-Kusatsu.